Sonimint Refund Policy

Our Promise to You

At Sonimint, everything we do is built around one goal — giving you a cleaner, more confident smile from home. We believe in our products completely, which is why we back every order with a 60-day money-back guarantee. No hoops. No runaround. If Sonimint does not work for you, neither do we keep your money.

We recommend using Sonimint for a minimum of 14 days before considering a return — most customers notice a visible difference within their first three sessions, and we want to make sure you have given it a fair chance before deciding it is not for you. If after 14 days you are still unsatisfied, our guarantee has you covered.

For any questions or concerns, reach us at contact@sonimint.com and we will get back to you within 24 hours.

Cancellation Policy

Changed your mind? No problem — as long as you let us know within 24 hours of placing your order. After that window, your order will have already entered processing and we may not be able to make changes or cancel it in time. If you cancel within 24 hours, your refund will be processed within 7 business days back to your original payment method.

Exchanges & Size-Related Returns

Sonimint accepts exchanges for sizing or preference-related reasons. However, return shipping to our warehouse and reshipping of the new item are the responsibility of the customer. We do not cover shipping costs for exchanges that are not the result of a defective or damaged product.

60-Day Money-Back Guarantee

We are confident enough in Sonimint to give you 60 full days to decide. If you have used your device for at least 14 days and are not satisfied with your results, simply get in touch and we will arrange your refund — no lengthy explanations required.

To initiate a return, contact our support team in one of two ways. Fill out the form on our Contact Us page or email us directly at contact@sonimint.com. To help us process your return as quickly as possible, please include your order number or the name and email address used at checkout.

Please note that original shipping fees are non-refundable where applicable.

Damaged Items

Every Sonimint order is carefully packaged before it leaves our warehouse. If your device arrives with a manufacturing defect or is physically broken, we want to know immediately.

Please contact us within 72 hours of receiving your order at contact@sonimint.com and include a clear photo of the damage. We will review your claim and, if eligible, send you a replacement at no cost to you. Please note that we are unable to offer refunds, replacements, or returns for items showing damage from normal use, wear and tear, or misuse. Minor cosmetic damage to outer packaging during transit — such as a dented box — where the product itself is in perfect condition does not qualify as a damaged item.

Shipping and Delivery

We work hard to get your Sonimint to you as quickly as possible. Once your order leaves our warehouse, delivery is in the hands of the courier. We are not responsible for delays caused by couriers, customs processing, or other factors outside of our control. If you experience a delivery issue, we recommend contacting the courier directly in the first instance. Sonimint is not liable for lost, stolen, or delayed packages once they have been dispatched.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. If you notice an error, contact us at contact@sonimint.com within 24 hours of placing your order and we will do our best to correct it. After that window, your order will have already been processed and we are unable to guarantee changes can be made. Orders shipped to an incorrectly entered address are not eligible for a resend or refund if we were not notified within that 24-hour period.

Policy Updates

Sonimint reserves the right to update or modify this Refund Policy at any time. It is the responsibility of the customer to review the most current version of this policy before making a purchase. Continued use of Sonimint products constitutes acceptance of the most recent Refund Policy in effect at the time of purchase.