Sonimint Shipping Information

Order Processing Times

Once your order is placed, please allow 1 to 3 business days for us to process and dispatch it. Your order is considered dispatched the moment it is handed off to our shipping carrier and is on its way to you. During peak periods and holidays, processing times may extend up to 7 business days. You will receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.

Estimated Delivery Times

The delivery times below reflect transit time after your order has been dispatched to the carrier. Delivery times vary depending on your location.

🇬🇧 United Kingdom: [6-10 business days] 🇺🇸 United States: [6-10 business days] 🇨🇦 Canada: [6-10 business days] 🇦🇺 Australia: [6-10 business days] New Zealand: [6-10 business days] 🌍 Rest of World: [6-10 business days]

Please note that during peak periods and holidays, carriers may experience delays outside of our control. International orders may also be subject to customs processing, which can add to the overall delivery timeframe shown above.

Accurate Shipping Details

It is the responsibility of the customer to ensure all shipping details are accurate and complete at checkout. Incomplete or incorrect information may result in processing delays or order cancellation.

If our system detects an address issue, our support team will reach out within 3 business days to verify your details. If we do not hear back within that window, we reserve the right to cancel the order.

Spotted a mistake in your shipping details after placing your order? Email us at contact@sonimint.com within 24 hours and we will do our best to correct it before your order is dispatched. We cannot guarantee changes can be made after that window.

Delayed Deliveries

We know how much you are looking forward to receiving your Sonimint and we do everything we can to get it to you as quickly as possible. Occasionally, delays happen for reasons outside of our control — severe weather, carrier disruptions, customs processing, or other unforeseen circumstances.

If your order is delayed, we will always keep you informed and do everything we can to help resolve the situation as quickly as possible. Please note that Sonimint cannot be held liable for delivery delays caused by factors beyond our control and we are unable to guarantee exact delivery dates. That said, we will never leave you without an update or without support.

If you have concerns about your delivery, do not hesitate to reach out to us at contact@sonimint.com and we will look into it for you right away.

Lost or Stolen Packages

We understand how frustrating a lost or stolen package can be and we are sorry if this happens to you. Once your order has been handed to our carrier, the package is outside of our physical control — but that does not mean we stop caring about it getting to you.

If your package appears to be lost or stolen, please contact us at contact@sonimint.com and we will investigate on your behalf. We also recommend reaching out to the carrier directly to file a claim, as most couriers have a formal process for these situations and may require information from you directly.

Please note that Sonimint is not responsible for packages lost or stolen after dispatch, and these situations fall outside of our standard refund policy. However we will do everything we can to help you reach a resolution. In cases where a package cannot be located, a replacement may be offered at our discretion depending on the circumstances. If you believe your package has been stolen, we recommend filing a report with your local authorities.

Policy Updates

Sonimint reserves the right to update or modify this Shipping Policy at any time without prior notice. It is the responsibility of the customer to review the most current version of this policy before placing an order. By purchasing from Sonimint, you are indicating your acceptance of this Shipping Policy as it stands at the time of purchase.